Return and exchange terms
(For purchase from the site)
What is the period for returns and exchanges?
You can return the product (s) within 3 days, or exchange within 7 days from the date the order was received (based on the shipping company’s approved delivery date ).
How and where do I return or exchange my order?
You can go to one of the Aleph stores for exchange or return, or you can contact us via the Contact Us page to provide you with Returned order shipping instructions.
What are the conditions of return or exchange?
Products must be unused, packed in original form with invoice retained (photos of the product to be returned or exchanged may be requested before the order is shipped back to us)
How do I receive the refunded amount?
The amount is refunded to the same card on which it was paid. Refund will be given within 3-14 working days (depend on card type) of our receipt of the products.
In the event that the payment is Pay On Delivery , we refund the amount by transferring to the bank account after checking the products.
Are deposit and balance on Aleph Gift Card eligible for refund?
Deposits for custom orders and pre orders are not refundable. Amounts charged to Aleph Gift Cards is also non-refundable .
