As an Apple Authorized Service Provider, we ensure you get the best support from our Apple Certified Technicians. Whether you are facing a hardware issue, or simply a software mishap, visit your nearest Aleph store to get expert advice and support.

Technical Support

Apple products have 1 year international Apple Limited Warranty from date of purchase. In Saudi Arabia, customers benefit from an additional year of coverage as per the Saudi Ministry of Commerce and Investment.

Back up your data

Please be sure to back up the data on your iPhone — either on your computer or using iCloud. Learn how to back up your iPhone, iPad and iPod touch

To service your iOS device, Find My iPhone will need to be temporarily turned off. In order to turn off Find My iPhone, you must know your Apple ID and Password.

If you are unable to turn off Find My iPhone, Apple cannot provide support services. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

 

Update your software

Many issues can be resolved by updating the software on your iPhone. If you’re on iOS 5 or later, you can update over Wi-Fi or by connecting to iTunes on your Mac or PC. Learn how to update your iPhone, iPad or iPod touch

Our Apple Technicians are available to help you.

Working Hours:

Sunday – Saturday  | 4:00 PM to 11:00 PM

  • The original copy of this Service Form should be presented to collect your unit.

 

  • Diagnosis duration is up to 3 business days. Estimated date of delivery is 7 to 14 business days, depending on availability of spare parts required.

 

  • Aleph will not be responsible for any data loss. Erasing all data and reinstalling OS/iOS is required for diagnosis. Please back up your data, remove all personal information that you want to protect and disable all security passwords before you visit us to deliver your product.

 

  • Diagnosis costs will be charged for all out of warranty & physically damaged units. In case of quotation refusal, charges are as follows: – Mac: SAR200 – iPhone & iPad: SAR100.

 

  • In case of unauthorized medications, and/or non-genuine parts found (e.g., “non-original display”) the company will not be responsible for any damage that might occur during diagnosis and might be unable to return the device to the same condition as received from the customer.

 

  • Operating System restoration is not covered by warranty, charges apply as follows: Mac SAR250; iPhone, iPad, iPod, and other SAR100.

 

 

  • Please make sure to deactivate Activation Lock (iCloud/Find My iPhone) from iOS units before delivering to service. We will not accept any device with Find My iPhone enabled.

 

 

  • Maximum units accepted per appointment is limited to one device only. If you need to deliver more units, please book another appointment.

 

  • Aleph will not be responsible for any accessories already installed on devices, i.e.: screen protectors.

 

  • You will not have any claims over the unit if it’s not collected within 30 days of intimation or after 90 days from the day on service form.

AppleCare+

AppleCare+ for extends your coverage to two years from the original purchase date of your device and adds up to two incidents of accidental damage coverage, each subject to a service fee.
AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call

  • Direct access to Apple experts.
  • Carry-in repair: Take your iPhone to an Apple Authorized Service Provider

AppleCare+ should be purchased when purchasing the device and on the same invoice. Read More

iPhone, iPad, iPod, Apple Watch

Store Policy

If you are not entirely satisfied with your purchase, we’re here to help. Full refund within 3 days, exchange within 7 days. Items must be unused, in original packaging with receipt. Refunds can only be processed using the same mode as payment.